Senior IT Specialist

Maret School is seeking a skilled Senior IT Specialist to join our Technology Department. The Senior IT Specialist reports to the Director of Information Services and Technology and will join a team that includes a Technology Support Specialist, and works closely with the Academic Technology Department.

The person in this role serves as a technical support expert to faculty and students and is responsible for all administrative and academic technology systems school-wide. The ideal candidate will be highly organized, collaborative, hard-working, and a creative problem-solver. Professionalism, maturity, patience, collegiality, and the ability to manage unpredictability are vital in this role. The Senior IT Specialist’s areas of responsibility include:
 
END-USER SUPPORT

• Manage end-user support and the helpdesk
• Respond to requests for all levels of technical support: identify and research problems; document, track, and monitor the issue to ensure an accurate, timely, and efficient resolution; escalate issues to third-party IT vendors as needed
• Provide one-on-one and group training to users on new technology initiatives as needed

DEVICE, SOFTWARE, AND NETWORK MANAGEMENT

• Manage and support computers and operating systems, including, but not limited to, macOS, Windows, iOS, and ChromeOS
• Maintain computer hardware, application software, printers/copiers, and peripherals in classrooms, libraries, computer labs, and administrative offices
• Support administrative and academic SaaS platforms/apps/tools, including Google, Office 365, Zoom, and JAMF MDM, amongst others
• Provide network support and maintenance in consultation with our managed services provider – internet connections, switches, and wireless

WORKFLOW MANAGEMENT

• Collaborate with the Director of Information Services and Technology to research and implement technology initiatives
• Work closely with and provide support to the Director of Academic Technology
• Analyze existing procedures and develop improvements for optimum use of technologies
• Develop and maintain internal processes and documentation for key systems, workflows, and standards
• Other duties as assigned

MAINTENANCE, INVENTORY, AND DOCUMENTATION

• Execute IT maintenance schedule, including backup plan and other housekeeping items
• Maintain an inventory of the school’s hardware and software
• Create and maintain technology documentation and tutorials for the school community
• Respond to after-hour emergencies; support the mitigation and resolution processes

DESIRED EXPERTISE & EXPERIENCE

• Experience supporting macOS, Windows, iOS, and ChromeOS clients
• Certifications associated with IT systems support and networking
• Ability to troubleshoot network systems problems — Palo Alto Firewall, HP Switches, Aruba APs
• Knowledge of audio/visual systems
• Ability to install and maintain network cables and equipment (switches, routers, etc.)
• A bachelor’s degree in a technology-related field
• A minimum of 5 years of work experience in a relevant field

PHYSICAL REQUIREMENTS

• Ability to effectively read, write, and otherwise communicate in English
• Capable of bending, stretching, reaching, lifting, and/or standing for extended periods and the ability to carry, lift, or drag heavy items (up to 50 pounds)

A successful candidate will have the following qualities:

• A desire to support faculty and staff in the use of technology
• Self-motivation
• Commitment to professional development of self and others
• Strong organizational and time-management skills
• Ability to analyze situations accurately and adopt an effective course of action
• Professional, cooperative, and courteous manner
• Effective communication with constituents who have varying degrees of comfort using technology

Maret’s dynamic community and campus in the midst of Washington, DC, create a unique learning environment for students from kindergarten through twelfth grade. Expert teachers inspire students to think both creatively and analytically, seek out multiple perspectives, work hard, and make time for joy as they tackle our challenging curriculum or set out on a new artistic or athletic path. The School’s mission and core values guide all that we do and provide a strong foundation for lifelong learning, responsible citizenship, and achievement. 

Our community strives for equity and inclusion in every aspect of school life. Maret School stands firmly behind the principle that the admission of students, the employment of faculty, the operation of programs, and the governance of the School be open to all who are qualified regardless of race, ethnicity, color, national origin, gender identity, sexual orientation, or creed. We believe that this principle is both firmly grounded in the spirit of American democracy and in keeping with the civil responsibilities of an independent school.
 
All adults on campus are role models for our students and are considered part of the faculty. Every Maret employee must abide by our code of conduct. All candidates must be fully vaccinated for COVID.

To apply, please send cover letter and résumé BY EMAIL ONLY to Director of Information Services and Technology Jean-Philippe Fontaine at technologyjobs@maret.org. Please email from individual email accounts as we will not open materials sent from a third-party firm or address. Unfortunately, we will not be able to respond personally to every applicant. You will hear from us only if your experience matches our current needs.